Effective Date: September 2, 2026

PromoCrazy works with manufacturers, distributors, decorators, fulfillment providers, and shipping carriers to provide promotional products and customized merchandise.

Because many PromoCrazy products are produced specifically for individual customers, our return and refund policies differ between custom and non-custom products.

1. Order Confirmation

Orders are not considered final until PromoCrazy confirms the order and receives any required payment or deposit.

Once an order enters production, cancellation or modification may no longer be possible.

2. Custom & Personalized Products

Custom, personalized, decorated, printed, embroidered, engraved, or otherwise specially produced products are generally non-returnable and non-refundable because they are produced specifically for the customer.

This includes:

• Custom apparel;

• Embroidered products;

• Screen-printed products;

• Digitally printed products;

• Engraved products;

• Products bearing customer logos;

• Products bearing customer artwork;

• Personalized products;

• Custom packaging; and

• Products produced to customer-specific specifications.

This policy does not eliminate any rights or remedies that cannot legally be waived.

3. Artwork Approval

Before production, PromoCrazy may provide an electronic or physical proof.

Customers are responsible for carefully reviewing all proofs.

Once a proof is approved, production will proceed based on the approved proof.

PromoCrazy is generally not responsible for customer-approved errors, including:

• Misspellings;

• Incorrect phone numbers;

• Incorrect addresses;

• Incorrect website addresses;

• Incorrect colors;

• Incorrect logos;

• Incorrect artwork;

• Incorrect quantities;

• Incorrect sizes;

• Incorrect placement; or

• Other information that was visible or reasonably identifiable in the approved proof.

4. Non-Custom Products

For products that are not customized or personalized, returns may be accepted at PromoCrazy’s discretion and may also be subject to the applicable manufacturer’s or supplier’s return policy.

Customers must contact PromoCrazy before returning a product.

Unauthorized returns may be refused.

5. Damaged Products

Please inspect your shipment promptly after delivery.

If products arrive damaged:

1. Photograph the exterior of the shipping container.

2. Photograph the damaged products.

3. Keep the original packaging.

4. Contact PromoCrazy as soon as reasonably possible.

5. Provide your order number and photographs when requested.

PromoCrazy will work with the applicable supplier or carrier to determine an appropriate resolution.

6. Incorrect or Defective Products

If PromoCrazy or its supplier provides products that materially differ from the approved order or contain a verified production defect, PromoCrazy will work with the customer to determine an appropriate remedy.

Depending on the circumstances, a remedy may include:

• Replacement products;

• Reproduction;

• Repair;

• Partial credit;

• Full or partial refund; or

• Another mutually agreed resolution.

7. Shortages

Customers should report shortages as soon as reasonably possible after delivery.

PromoCrazy may request photographs, packing information, shipping records, or other information needed to investigate.

Verified shortages may be resolved through replacement, credit, refund, or another appropriate remedy.

8. Shipping & Delivery Times

Shipping and delivery estimates are not guaranteed unless PromoCrazy expressly provides a written guaranteed delivery commitment.

Delivery may be affected by:

• Carrier delays;

• Weather;

• Natural disasters;

• Manufacturing delays;

• Supplier delays;

• Address problems;

• Customs;

• Transportation disruptions;

• Labor disruptions;

• Holidays; or

• Other circumstances outside PromoCrazy’s reasonable control.

Customers should allow sufficient time for production and delivery when ordering for an event, campaign, or deadline.

9. Rush Orders

Rush production and expedited shipping may be available for an additional charge.

Rush orders remain subject to supplier and carrier availability.

A rush fee does not automatically constitute a guaranteed delivery date unless PromoCrazy expressly confirms a guaranteed date in writing.

10. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Additional charges may apply when an order must be reshipped because an incorrect or incomplete address was provided by the customer.

11. Lost Shipments

If tracking indicates that a shipment has been delivered but the customer cannot locate it, PromoCrazy may assist with an investigation through the applicable carrier or fulfillment provider.

PromoCrazy is not automatically responsible for shipments that the carrier identifies as delivered.

Each situation will be evaluated based on available tracking information and applicable carrier procedures.

12. Refused or Undeliverable Shipments

Customers may be responsible for additional shipping charges associated with refused, undeliverable, or incorrectly addressed shipments.

Custom products returned because of an incorrect customer-provided address are generally non-refundable.

13. Refunds

When a refund is approved, PromoCrazy will generally issue the refund to the original payment method unless otherwise agreed.

Processing times may vary depending on the payment processor and financial institution.

Shipping charges, setup fees, artwork fees, rush fees, and other charges may be non-refundable when permitted by law and disclosed before purchase.

14. Cancellations

Cancellation requests should be submitted as soon as possible.

If production has not begun and the supplier permits cancellation, PromoCrazy may approve the cancellation.

If production has begun, cancellation may no longer be possible and the customer may be responsible for costs already incurred.

15. Returns

Customers must receive authorization from PromoCrazy before returning products.

Returned products must be packaged appropriately and returned using the method specified by PromoCrazy.

Customers may be responsible for return shipping unless the return results from a verified PromoCrazy or supplier error.

16. Manufacturer Warranties

Certain products may include warranties provided by the original manufacturer.

PromoCrazy may assist customers in pursuing applicable manufacturer warranty claims but does not independently guarantee every product beyond warranties expressly provided by PromoCrazy in writing.

17. Your Legal Rights

Nothing in this policy is intended to waive or eliminate consumer rights, warranties, remedies, or protections that cannot legally be waived under applicable federal or state law.

18. Contact Us

PromoCrazy
A brand operated by SB Endeavors LLC

For questions regarding shipping, returns, refunds, damaged products, defective products, or cancellations, please contact PromoCrazy using the contact information provided on our website.

Last Updated: September 2, 2026